Risk Management Business Contingency Plan Essay Example for Free

Risk Management Business Contingency Plan Essay The qualitative risk analysis performed in a previous report identified eight notable risks associated with setting up a call-center presence in Quà ©bec, Canada. As those risks are successfully managed, the call center will commence operation and start handling telephonic insurance requests from mostly French-speaking customers. (Only one-quarter of employees at this center will handle English-speaking calls from Canadian customers.) Because there will be a sole call center in Canada handling 100 percent of the French-speaking calls and one-quarter of English-speaking calls, it will be imperative to establish a business contingency plan, or BCP. Because of the aforementioned propensity for natural disasters in Canada, this plan will address continuity of business in the event of a natural disaster, such as a tornado. The specific areas of business continuity to be treated are 1. Pre-incident adjustments, 2. Ethical use and protection of sensitive data, 3. Ethical use and protection of customer data, 4. Communication plan, and 5. Post-incident continuity. The goal of this plan is to reduce pandemonium associated with natural disasters’ effects on normative business operations. Pre-Incident Adjustments It is important to understand the principal components that contribute to the locomotion of a well-functioning call center. These components include: 1. A functioning telephone-delivery system, also known as a PSTN 2. A functioning networking system for data sharing 3. A functional group of computers for customer processing 4. A functioning electrical system There are other less-crucial components that contribute to a normative operational environment, such as fax capabilities and office equipment. The focus, however, will be on major components. It is obvious that a call center requires the ability to manage inbound and outbound calls. A tornado of any strength has a high likelihood of disrupting this call management ability. (Please review the risk register and attendant risk report for more information on the level of severity and likelihood.) Public Switch Telephone Network The call center is dependent on a public switch telephone network, or PSTN. This is an array of externally managed networks employed to deliver calls throughout the world; this network uses coaxial cables, fiber optics, land lines, and satellite communication to support communication. A natural disaster can physically affect this aspect of the communication network, which effectively prevents the delivery of calls to the call center’s own internal automatic call-delivery system, or ACD. This is an obvious impediment to the nature of a call center. Networking System In order for call-center employees to make and receive calls, the PSTN must deliver the calls to the call center’s networking system, which comprises the business telephone system, or PABX, and high-speed data delivery lines, such as ISDN. If a tornado affects the PSTN, the call center’s networking system for call delivery would be useless, and no calls would be delivered or could be made. If the tornado damaged the call-center structure, the networking system would also fail, not only preventing the handling of calls but the appropriate transmission of data. If there are onsite servers or mainframes, they may also be damaged. Functioning Computers Computers are required in every aspect of call-center operation. Front-line employees cannot process calls or customer requests without access to a computer. Information-technology workers cannot support the existing call-center network without a computer to interface with the network. A direct impact of a tornado would most likely destroy a significant number of workstations, causing elevated levels of inefficiency and the inability to meet customer needs. Functioning computers and network lines are also important for what is referred to as the Intra-Day Management Team. This team is responsible for 1) the proper routing of calls to call-center representatives based on their skill set—referred to skill-set gating—and 2) managing the call-center employees’ phone and off-the-phone schedules—referred to adherence and conformance. Damage to telephone lines, networking structures, and computers prevents the proper support of the call-center employees, which results in missed commitments with telephonic customers. Functioning Electrical System The electrical system is managed by the public-utilities company of the local area. If a tornado sufficiently damaged this entity to prevent the consistent delivery of electricity to the call center, there may be a disruption to the ability to make and receive calls as well as process data. The call center employs backup power generators in such an instance, but these generators provide eight hours of power. In natural disasters, it is not unlikely that utilities companies will be able to restore service within weeks. For each of the communications components listed above, State Farm should establish a call-routing process to handle inbound and outbound calls in exigent situations. Call routing simply means that a national Intra-Day Management Team, a team that manages the overall statistics generated from all State Farm’s call centers and that supersedes the authority of local intra-day management teams, would direct calls from the Canadian center to any number of call centers in the United States. In theory, this concept is simple: Calls are routed to a random call center for processing. In reality, the execution of this process is complicated. State Farm’s call centers house representatives with specific skill sets, with some call centers sharing overall skill-set attributes with others. For example, State Farm’s call center in Jacksonville, Florida, shares the same skill set as its Tempe, Arizona, location. However, four other call centers house representatives that, internal to each call center, are multi-skilled and, external to other call centers, do not share the same skill set. For example, the Phoenix call center houses customer-service representatives and claims representatives—two mutually exclusive skill sets within one call center. The Utah call center houses Spanish-speaking risk-management representatives and non-polyglot underwriting professionals. The call centers are dissimilar in the skill attributes and overall functioning. Depending on the call volume handled by the damaged Canadian call center and based on the distinctions in the antecedent paragraph, routing Canadian customers to American centers can 1. Be tedious to find the appropriate representatives in the call centers to handle the calls 2. Be a negative influence on the call center’s existing metrics it is required to meet. The latter difficulty is notable, since each call center is required to meet specific service-level agreements set forth by operations managers at the national level. These service-level agreements comprise call statistics, such as average speed of answer, average hold time for calls answered, abandon rate (number of calls that disconnect before being answered), etc. These agreements do not account for natural disasters, so with the introduction of, for example, 400 calls to a particular call center, that call center’s ability to meet its own service-level agreements will most  likely be constrained. Considering the nature of service-level agreements is to ensure that telephonic customers are responded to within a reasonable time frame, the customer experience will decline, which will result in lower customer-satisfaction results. This reality correlates with lower profit-maximization opportunities; customers who must wait what they deem to be an interminable amount of time to have a request processed will be more likely to choose a competitor, such as All State, for their insurance needs. Another notable concern is that the Canadian call center answers mostly French-speaking calls. There are currently no other centers nationwide that have French-speaking representatives. At present, customers routed to other customer-service call centers would speak with customer-service representatives who would use a language vendor State Farm employs, ATT Language Line. With the assistance of a language professional from the vendor’s company, the State Farm representative can successfully handle the call. However, statistics demonstrate that these calls are extensively longer and negatively influence the customer experience. It is recommended, therefore, that State Farm seek to employ bilingual representatives throughout its call centers. Human resources would be responsible for managing this proactive initiative. Ethical Use and Protection of Data State Farm houses a staggering amount of proprietary sensitive data. This data must be ethically used and protected. Some examples of this sensitive data is call-center statistics that can expose the employee identification numbers of the Canadian call-center employees; human-resources information systems, or HRIS, containing employee records; and financial records of all payments made to vendors. The call-center statistics are stored onsite on a server. The reason for the onsite storage is the ready access to read and write to this information. Call-center statistics change constantly. For example, the average speed of answer will vary daily, depending on the call volume. The HRIS is also stored onsite on the same server that houses the call-center statistics. The reason that this data is resident on the same server as the call-center statistics is that they are interdependent. The HRIS will contain information on the results of previous-years’ performance evaluation; however, this performance-review data cannot be properly curated without input from call-center statistics. As an example, State Farm can justifiably offer a 10-percent salary increase to an employee because that employee met the calls-handled-per-hour metric, which is culled from call-center statistics. Technically, this data can be discretely stored, but an attention to efficiency demands otherwise. Pulling data sets from one location is more efficient than doing so from discrete locations. The call center has many vendor relationships, all of which require payment to sustain the contractual relationships. For example, all office equipment, excluding computers, is leased through Ricoh International. The call center makes quarterly lease payments for the use of this equipment. This is a financial relationship that requires each element be tracked and stored for tax-reporting purposes. This data is housed in a separate server onsite. The reason for onsite storage is ready access to reading and writing to this data. Similar to call-center statistics, this data constantly changes, so onsite storage offers an efficient way of handling this data. In the event of a natural disaster, the call center must adopt a data-redundancy mindset. Specifically, State Farm must house this data at a separate location, preferably in a different country. Doing so ensures that if a natural disaster were to affect all of Canada, this data, which is stored in Salt Lake City, would still maintain its integrity and can be readily accessed by American call centers that would temporarily manage the calls. Also, when housed offsite, the data should be maintained in the same fashion as it is onsite. Call-center statistics and HRIS data should be housed together due to their interdependence, and financial data should be housed  separately. Ethical Use and Protection of Customer Data Just as company data is important, the maintenance and protection of the integrity of customer data is imperative. Examples of State Farm customer data include customer name, Social Security number, insurance-policy identification number, mailing address, vehicle identification number, and credit-card information. As has been demonstrated with well-publicized data breaches in the past, there is a causal relationship between identity theft and dilatory security processes. Thus, State Farm should not take a languid attitude toward customer security. The abstractions from the customer profile are grouped in two: 1. Demographics: name, address, Social Security number, and license-plate information 2. Financial data: credit-card name and number, banking information, invoices, receipts, and tax documents Each categorization is housed on separate onsite servers, but the categories are connected by a primary key, that is, a record in each group that connects in order to create a complete customer profile. The primary key is name—the name field in the demographic group abstraction and credit-card-name field in the financial-data group abstraction. (This primary key is necessary in order for each representative to access a complete customer profile upon processing a customer request during a call.) In preparation for a natural disaster, this data must be stored offsite on discrete servers but still connected by a primary key. These servers must also be in another country, though they both can be offsite in the same country. When a natural disaster causes the Canadian call center to shutter temporarily, American call centers will still have access to complete customer profiles to add insurance riders or to make payments, since they will not have been affected by the natural disaster. It should also be clearly noted that this data must be stored, whether onsite or off, using the highest encryption, which is presently 256 bit. This encryption level is especially imperative for offsite storage. It mitigates against unauthorized access or breach of this customer data, which would surely lead to expensive and unnecessary lawsuits. Communication Plan A communication plan is a strategy, normally a project-management function, that details the process of effective communication during exigent situations, such as when a call center is damaged due to a natural disaster and is unable to function normally. To avoid chaotic discourse or managers leading at cross purposes, the communication plan offers structure and, thus, efficiency. Ultimately, it is a planning document. (Please note that the goal is always to ensure the customer’s needs are met; this can only happen when the company proceeds in a structured, well-planned fashion.) An effective communication plan has the following attributes: * Objectives * Stakeholder identification * Communication strategy Objectives are set forth in a scope statement. A scope statement is a sentence or series of sentences that define the parameters of the communication plan, that is, what the plan will manage, and what is out of its purview. Setting these boundaries is necessary in order to promote efficiency and structure. The objective of the State Farm Canadian call-center communication plan is to keep all shareholders updated on the drive to normative call-center functioning for the Canadian location. Stakeholder identification is also important, since doing so identifies the key individuals who will benefit from the communication plan. This is also  referred to as a stakeholder analysis. The reason to know the beneficiaries of the plan is so the plan can be crafted to meet their needs. State Farm’s communication plan for a natural-disaster event identifies external customers, shareholders, management, and even line-level employees as stakeholders. Each of these entities will gain a benefit from the successful execution of the plan. Communication strategy sets forth the details of how communication is to occur. For example, when the network fails due to damage from a natural disaster, the communication plan will explicitly designate the entities responsible for communicating and receiving the communication of this event. The communication strategy can be reduced to several components. First, a routine communication strategy must be set. This strategy identifies quotidian communication behaviors, for example, meetings that are held, issues that are identified, and the communication of status updates. Second, financial communication should be set. This aspect is important to internal stakeholders, since recovery from a natural disaster places a burden on limited company finances and, as a result, on their ability to earn profit. Questions that this portion of the communication plan addresses are 1. Is the cost of transferring calls to different American call centers aligned with expectations? 2. What are the current costs for repairing the Canadian call center? 3. What is the downtime cost for every day that the Canadian call center cannot take a call? This is not an all-inclusive list of queries. Third, this communication plan should provide updates on risks and issues that are identified during recovery from the natural disaster. This portion of the communication plan is dependent on prior risk registers and reports that were generated. When additional risks are identified or if additional  issues are noted, this portion of the plan identifies the entity that should be notified and updated. Two risks associated are delays in re-building permits and follow-up natural disasters that thwart rebuilding progress. Post-Incident Continuity The goal of this BCP is to ensure that the call center returns to the level of function prior to the natural disaster. To ensure continuity of the business after the natural disaster, the following must take place: 1. Collaboration with external entities to resolve any communication-line issues 2. Restoration of any communication lines managed by the call center 3. Possible repurchasing of office equipment, inclusive of computers 4. Reinstatement of laid-off employees 5. Rehousing of company data onsite 6. Rehousing of customer data onsite 7. Rehousing of financial data onsite 8. Redirection of routed calls back to the Canadian call center Depending on the severity level of the natural disaster, adjustments will have to be made to the Canadian call center’s service-level agreements. The average-speed-of-answer requirement is 95 percent, that is, 95 percent of all incoming calls must be answered within 30 seconds. This level would have to be upwardly adjusted to allot time for call-center homeostasis. Also, depending on the call center’s downtime, there may be an extenuating time period in which there are no statistics to generate. Such a scenario would have an overall negative influence on the achievement of yearly service-level agreements. It may also be conceivable to start to reroute calls back to the Canadian call center in a gradated fashion. For example, if the call center returns to mostly normal functioning in August, it may be helpful to route only 20 percent of normally handled calls back. Doing so allows the target call center to adjust sufficiently to avoid short-circuiting processes designed  for restoration that are already underway. With each successive month, rerouting can increase by 20 percent. Within five months, the call center would handle all the calls it originally handled, and it would do so within the service-level agreement. State Farm previously developed a risk register and attendant risk report to account for such natural disasters. After normative functions have been restored, call-center management, along with any other entities involved in the execution of the restoration project, should hold a lessons-learned session. The purpose of this session is to determine which executions of the restoration project, based on the risks identified before the natural disaster, were successful and which were areas of opportunities. This is a continuous-improvement aim. Adjustments may have to be made to various aspect of the restoration project to better respond to future natural disasters affecting the Canadian call center.

Teacher Education :: essays papers

Teacher Education Today’s leaders are consistent with researching and finding new ways to make our education system more effective. In most states to become a teacher, you must have a bachelor’s degree from the institution you attended. There is no law stating as of now that you have to have a degree in the subject you want to teach. Any teacher who has a degree above a bachelor’s degree is then rewarded with a specific salary increase (How to Obtain, 2001). Some states require an internship, and many require different preliminary testing before you can become a certified teacher (Certification Requirements for, 1995). An important issue that has started to gain popularity is the issue of teachers learning new technology that is now available. There are many websites and companies dedicated to getting schools to gain advancement in technology. Most schools today are using the same tools that have been around since the beginning of time. There is no obligation for teachers right now to learn about technology and how it can improve student’s learning and academics (Hardin, 2000). We have been blessed to have the internet, and many new digital machines that can further learning. There are high hopes for the future of our schools to take advantage of this growth and use them regularly in the classroom. The generations of students today are growing up using the computer. It is appropriate and a must that teacher’s use the computer and internet in school. Not only does it provide so much information that is useful for a pupil’s education, but helps that person later in li fe. Eventually most things are going to be done over the internet and using digitally advanced tools, so children should have the use of them in schools (Schank, 2000). No Child Left Behind Act of 2001 On January 8th 2002, there was a law passed by President George W. Bush called the No Child Left Behind Act of 2001. The No Child Left Behind Act makes the minimum qualifications required by teachers. These qualifications are a bachelor’s degree, full state certification and demonstration of competency of the subject that will be taught. Each state has the liberty to choose what this certification includes according to its own needs. This law states that all 50 states must develop a plan to make sure that all teachers of core academic subjects are highly qualified for that position bye the end of the 2005-2006 school year (No Child Left, 2004, pp. Teacher Education :: essays papers Teacher Education Today’s leaders are consistent with researching and finding new ways to make our education system more effective. In most states to become a teacher, you must have a bachelor’s degree from the institution you attended. There is no law stating as of now that you have to have a degree in the subject you want to teach. Any teacher who has a degree above a bachelor’s degree is then rewarded with a specific salary increase (How to Obtain, 2001). Some states require an internship, and many require different preliminary testing before you can become a certified teacher (Certification Requirements for, 1995). An important issue that has started to gain popularity is the issue of teachers learning new technology that is now available. There are many websites and companies dedicated to getting schools to gain advancement in technology. Most schools today are using the same tools that have been around since the beginning of time. There is no obligation for teachers right now to learn about technology and how it can improve student’s learning and academics (Hardin, 2000). We have been blessed to have the internet, and many new digital machines that can further learning. There are high hopes for the future of our schools to take advantage of this growth and use them regularly in the classroom. The generations of students today are growing up using the computer. It is appropriate and a must that teacher’s use the computer and internet in school. Not only does it provide so much information that is useful for a pupil’s education, but helps that person later in li fe. Eventually most things are going to be done over the internet and using digitally advanced tools, so children should have the use of them in schools (Schank, 2000). No Child Left Behind Act of 2001 On January 8th 2002, there was a law passed by President George W. Bush called the No Child Left Behind Act of 2001. The No Child Left Behind Act makes the minimum qualifications required by teachers. These qualifications are a bachelor’s degree, full state certification and demonstration of competency of the subject that will be taught. Each state has the liberty to choose what this certification includes according to its own needs. This law states that all 50 states must develop a plan to make sure that all teachers of core academic subjects are highly qualified for that position bye the end of the 2005-2006 school year (No Child Left, 2004, pp.

The Strengths and Weaknesses of the Movie 2012?

Nowadays, movies have become the spiritual food which always comes along with our lives. However, because almost all movies have both strengths and weaknesses, there are not only positive but also negative attitudes of the viewers toward them. 2012 has also received such a wide range of mixed reviews about its quality. Being produced in 2009, 2012 is a fiction movie telling viewers about the end of the world on December 12th, 2012.The content of this movie mainly focuses on the reactions of American government officers and the spectacular escape from death by Jackson Curtis' family with his ex-wife's boyfriend before the moment in which the earth is being destroyed because of the greatest disasters in history. Even though there are a few illogic scenes in the movie, 2012 has still attracted millions of viewers because of special effects and the way humanity is portrayed.? Watching 2012, viewers are satisfied the most by special effects.In 2012, the surface of the earth is totally cha nged due to a series of the biggest disasters coming at the same time: the moving of continental fragments, the erupting of volcanoes, and the attacking of the most violent tsunamis. This is absolutely a product of imagination; however, the way that the director of the movie imitates the appearance of those disasters is so real that viewers have a feeling of watching a documentary movie, not an entertainment movie.Beside visual effects, sound effects also contribute to the success of the movie because there is a diversity of sounds in the movie, and each sound is perfectly combined with the scene, which increases the reality of this imaginary product. As the 21st century is the century of technology, tastes of viewers have changed very much. Viewers, especially new generations, highly regard products that use highly technical solutions. Therefore, the higher the quality of a movie' special effects is, the more successful it is. That is the reason why success in creating outstanding visual and sound effects obviously gratifies viewers.?Special effects might fascinate viewers from the first sight; however, to become unforgettable for viewers, a movie also needs good content. The story about humanity in 2012 will be always in the viewers' minds because of the clever way that film makers tell it. Humanity is always an interesting topic, and humanity which is placed in the scene of the end of the world is even more intriguing. 2012 reflects truly both positive and negative aspects of the way that humans treat each other when they have to step on the edge between ife and death. Viewers may be moved to tear because of the sacrificing of President Thomas Wilson (Danny Glover) in the movie, who decides to stay and help his citizens in the greatest chaos instead of sitting in a safe ship, the effort to send the loving words among family members before the death arrives, or the persuasive urging of the American geologist Adrian Helmsley (Chiwetel Ejiofor) to convince lea ders of all ships to open the gate for everyone to come in before the most terrifying tsunami arrives.In contrast, the selfish act of the White House Chief of Staff, Carl Anheuser (Oliver Platt), who tries to stop opening the ship's gate for other people even though there is enough room in the ship for them, shows the viewer the negative side of human beings.? Although 2012 has succeeded in creating special effects and building the story about humanity, some illogical scenes may lower its grade for quality.These illogical scenes are all about the spectacular escape of Jackson Curtis and his family. Perhaps, in order to make the film more thrilling, the director always lets them survive in few last minutes. The film makers might forget that viewers are smart enough to distinguish between the truthfulness and untruthfulness in a movie, and it is very annoying them when they have to watch something too fake.Briefly, 2012 deserves to be watched as the film makers cleverly and successful ly bring to the viewers the special effects and the story about how people treat others at the end of the world. The weakness in scriptwriting sometimes may disappoint the viewers; however, it is minor. As a viewer, I had special feelings while watching 2012, and it is never boring to me to watch this movie again. I believe many other people also had the same feelings that I had for this great movie.

frank sinatra Essay - 2820 Words

Immortality is defined as eternal life. Frank Sinatra is one who will live forever. His music, his movies, his attitude, his eyes, whatever it is you remember him for, all the same, he IS greatness. Few people come along in the course of life that can be labeled great, Frankie is the symbol of greatness. Tens of millions of recordings, nine Grammys and two Academy Awards, over 60 films, worldwide tours, television specials, hundreds of millions of dollars raised for charities. Sinatra passed the tests of time with grades better than though could be achieved, this is his story†¦Ã¢â‚¬ ¦. Sinatra was born Dec. 12, 1915, the only child of working-class Italian-American immigrants, in a tenement at 415 Monroe St. in Hoboken. His father, Anthony, was†¦show more content†¦In September 1942, Sinatra decided to go solo. A year later, he had his first lead movie role, in the musical quot;Higher and Higher,quot; but he didnt stay put in Hollywood. Instead, he toured as part of a concert series devoted to movie music; did two radio shows a week, including quot;Your Hit Parade,quot; and performed up and down the West Coast. In November 1946, Columbia estimated that Sinatra was recording an average of twenty-four songs a year, enabling them to release one new Sinatra record a month. Not a single band today can produce hit albums at the pace Sinatra did. A successful band today would be expected to produce three records a year; Sinatra did four times that amount. In 1946 his records were selling at an annual rate of ten million per year. He had a successful radio program and a film contract with M.G.M. He was at the peak of his popularity. quot;Hes the one who made it possible for the singer to be the star of the band,quot; says jazz singer Jon Hendricks of Lambert, Hendricks and Ross. During the World War II years, Sinatra ( who was exempted from service by a punctured eardrum ) and Axel Stordahl, his chief arranger and conductor, introduced quot;Nancy (With the Laughin Face).quot; Originally presented to Sinatras oldest child on her fourth birthday, it became one of his signature tunes in a period when he was king, that also brought forth quot;When Your Lover is Gone,quot; quot;TheShow MoreRelated Frank Sinatra Essay3484 Words   |  14 Pagesof these people are just regular men and women that are placed high on a pedestal simply because they can sing or act, hence, becoming all the more famous. Although he was famous and popular in the entertainment world for almost four decades, Frank Sinatra was a singer and actor that had a side to him that not everyone knew. He hid behind the facade of an entirely happy, successful performer, when, in reality, he had many problems that the public was not even aware of. Some of these problems areRead More Frank Sinatra Essay 1518 Words   |  7 PagesFrank Sinatra Howard Cosell, a legendary commentator, spoke words about this legendary man that more or less sums up his legendary career. He said Frank Sinatra, who has the phrasing, who has the control, who understands the composers, who knows what losing means as so many have, who made the great comeback, who stands still, enduringly, on top of the entertainment world. Ladies and gentlemen, from here on in its Frank Sinatra! Frank Sinatra, the only singer in history to have hit recordsRead MoreEssay on Frank Sinatra977 Words   |  4 Pagesvulgarity, hot temper and alleged ties to organized crime. Frank Sinatra was alluring and powerful not despite his contradictions, but because of them. He was bigger than life, but human as the next guy, and keenly aware of his public personas many sides. And yet he knew, deep down, that the music - The Voice - was clear enough, powerful enough and passionate enough to eclipse the publics darkest doubts about Sinatra the man. Francis Albert Sinatra was bo rn Dec. 12, 1915, the only child of working-classRead MoreEssay on Frank Sinatra995 Words   |  4 Pages Frank Sinatra nbsp;nbsp;nbsp;nbsp;nbsp;As we inch towards the year 2000, we look back to the pre-dominant individuals of the 20th century. Time magazine voted Frank Sinatra as the world’s most influential vocalist of the 20th century. Frank Sinatra not only excelled but transcended music and became a true personality of our time. Whether you’re talking about recorded music, live performances, movies or simply living large, Frank Sinatra has done that all. He has become an international figureRead MoreEssay on Frank Sinatra1372 Words   |  6 PagesFrank Sinatra Francis Albert Sinatra was born on December 12, 1915, in Hoboken , New Jersey . He began singing in amateur shows in 1933 and formed a musical group called the Hoboken Four . Bandleader Harry James discovered Sinatras act at the Rustic Cabin in New Jersey in 1939 . Their best recording together , All or Nothing at All , did not become a hit until after the singers solo career took off four years later . Then during the early 40s Frank Sinatra was getting involvedRead MoreEssay Frank Sinatra1311 Words   |  6 Pages Frank Sinatra was widely known from coast to coast. He was definitely one of the most popular stars of his era. (3) He, not only was a singer/ song writer, but as his career grew he shifted smoothly into acting and dancing. Ole Blue Eyes was an American icon who was capable of charming his way through each decade that rolled by. He had a sound that carried like no other. His soft voice could sweep women off their feet and right into his arms. Ole blue eyes had an extraordinary talent and sureRead More Frank Sinatra Essay example774 Words   |  4 PagesFrank Sinatra Francis Albert Sinatra born on December 12, 1915, in Hoboken, New Jersey later became known as Frank Sinatra and one of the greatest entertainers of his generation. American singers - Bing Crosby and Billie Holiday, influenced Frank Sinatra. Sinatra then developed a signature vocal phrasing in his music that influenced generations of popular vocalists. Sinatra anticipated the decline of big-band instrumental jazz music, and helped establish an enthusiastic climate forRead MoreThe Musical Aspects Of Frank Sinatra1505 Words   |  7 PagesChapter Two: Sinatra as a Cultural Icon In the first chapter, this essay primarily addressed the musical aspects of Frank Sinatra. This section will examine his celebrity image, and how it reflected the values of popular culture that spanned his career. Sinatra was the first musician, more specifically a singer, to achieve this kind of fame and notoriety among his audiences. Intentional or not, he started a trend in popular music that would later be replicated by many artists, including Elvis,Read MoreFrank Sinatra was One of the Worlds Greatest Entertainers Essay example2463 Words   |  10 PagesFrank Sinatra better known as Francis Albert Sinatra was born on December 12, 1915 in Hoboken New Jersey to Dolly Garamendi and Anthony Garaventi.He almost lost his own life when he wasn’t breathing. But there was one person who wasn’t going to let him die turned out to be his Grandmother Rose where she was determined to save him by running him under child water until everything came under normal when he started b reathing, he came alive in the world, and he won. Frank was also baptized on St FrancisRead MoreAnalysis Of The Song My Way 1667 Words   |  7 PagesWhile researching an artist for this paper, my first thought was to write about Frank Sinatra. He is a well-known singer and actor that has entertained many generations. People still enjoy listening to his music. At times, we can hear his music playing at a restaurant or a pub. Hearing people talk about how his songs influenced their life decisions, gave me the motivation to learn more about him. This research paper will entail a small part of his life story. CAREER HIGHLIGHTS